We want you to love what you buy! If you are not satisfied, you may exchange the item within 7 days of purchase, provided you inform us within 24 hours of receiving the product.
Please reach out to us via email at a3d.jodhpur@gmail.com or WhatsApp at *7665500063* to initiate the process.
Exchange and Return Requirements
To ensure your return or exchange is accepted, please note:
The original tag must still be attached.
We inspect all merchandise for defects, damage, and discoloration prior to shipment. It is the customer's responsibility to inform us of any imperfections immediately upon receiving the item.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if:
The item is defective or damaged.
You received the wrong item.
We will evaluate the issue and ensure the matter is resolved promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Custom products (e.g., special orders, personalized items).
We do not accept returns on sale items or gift cards. If you have concerns about your specific item, please contact us.
Exchanges
The quickest way to ensure you get the desired item is to return the item you have (once approved) and make a separate purchase for the new item.
Refunds
We will notify you once we receive and inspect your return. Refunds will only be approved if the issue is confirmed to be caused by us. Upon approval, the refund will be processed and credited to your original payment method within 10 business days.
Return Process
Please note:
Returns and refunds will only be processed after confirming that the defect, damage, or fault was caused on our end.
Customers must record an unboxing video when opening the package; this video is required to validate any claims.
The cost of return courier will be borne by the customer.
The exchange process will be initiated within 10 business days of this confirmation.
For any further questions, you can always contact us via email at a3d.jodhpur@gmail.com or WhatsApp at 7665500063.
